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Last updated: 9 July 2026

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Introduction

Psyche In The City Ltd ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or contact us.

If you become a therapy or coaching client, you will also receive a separate Client Privacy Notice, which provides more detailed information about how your personal information is handled during our professional relationship.

 

Who we are

Psyche In The City Ltd provides psychotherapy, couples therapy, executive coaching and leadership development services.

Data Controller:
Psyche In The City Ltd

Email: martin@psycheinthecity.com

Website: www.psycheinthecity.com

If you have any questions about this Privacy Policy or how we process your data, please contact us using the details above.

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What information we collect

Depending on how you use our website, we may collect:

• Your name

• Email address

• Telephone number

• The contents of any enquiry you send us

• Technical information such as IP address, browser type and pages visited (where analytics are used)

• Information collected through cookies (where applicable)

Please avoid including detailed medical or highly sensitive personal information in your initial enquiry wherever possible. We can discuss these matters securely if we arrange an initial consultation.

 

How we use your information

We use your information to:

• Respond to enquiries

• Arrange consultations or appointments

• Provide information about our services

• Manage our website

• Improve the performance and security of our website

• Meet our legal and professional obligations

We will never sell your personal information.

 

Our lawful basis for processing

Under UK data protection law, we process personal information using one or more of the following lawful bases:

• Legitimate interests – responding to enquiries and operating our practice.

• Contract – where processing is necessary to provide psychotherapy, coaching or related services.

• Legal obligation – where required by law.

• Consent – where you have specifically given consent (for example, for optional marketing communications).

Where enquiries contain health or other sensitive information, we process this only where permitted under UK data protection law and only as necessary to consider or provide professional services.

 

How long we keep your information

If you make an enquiry but do not become a client, we will normally retain your enquiry for no longer than 12 months unless there is a legitimate reason to keep it for longer.

If you become a client, retention periods are explained in the separate Client Privacy Notice.

Sharing your information

We only share your information where necessary.

This may include trusted providers who help us operate our business, such as:

• secure email providers

• website hosting providers

• appointment scheduling systems

• secure cloud storage providers

• accountants where legally required

These providers are required to protect your information appropriately.

We may also disclose information where required by law or where necessary to protect someone from serious harm.

 

International transfers

Where any service provider stores information outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection

law.

 

Keeping your information secure

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or loss.

No method of internet transmission or electronic storage is completely secure, but we continually seek to use appropriate safeguards.

 

Cookies

Our website may use cookies to improve functionality and understand how visitors use the site.

Where required by law, you will be asked for your consent before non-essential cookies are placed on your device.

You can also control cookies through your browser settings.

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Your rights

Under UK data protection law, you have rights including:

• the right to be informed

• the right of access

• the right to rectification

• the right to erasure (in certain circumstances)

• the right to restrict processing

• the right to object

• the right to data portability (where applicable)

If you wish to exercise any of these rights, please contact us.

 

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO).

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this website.